Privacy Policy

Karibu by Cara provides event planning, registration, ticketing, attendee management, communication and related event services through our online platform.

Website: www.cara.co.ke · Email: privacy@cara.co.ke · Phone: +254 719 822 888

Personal information

• Full name
• Email address
• Phone number
• Company or organization
• Job title
• Postal address
• Country of residence / nationality
• Profile photograph (where applicable)

Event registration information

• Events registered for
• Ticket or pass category
• Attendance status
• Dietary preferences
• Accessibility requirements
• Travel, flight and accommodation details where provided
• Emergency contact information (where required)

Payment information

When purchasing tickets or making payments, processing is handled by secure third-party payment providers. We do not store complete debit or credit card information on our servers.

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• Date and time of access
• Cookies and similar technologies

• Create and manage your account
• Register you for events
• Issue passes, badges and confirmations
• Process payments
• Provide customer support
• Send event reminders and notify you of schedule changes
• Facilitate attendee check in, meal and hamper collection
• Improve our Platform and personalize your experience
• Prevent fraud and unauthorized access
• Comply with legal obligations

Where you have given consent, we may also send you newsletters, event updates, promotional offers and marketing communications. You may unsubscribe at any time.

Our Platform uses cookies to:

• Keep you logged in
• Remember your preferences
• Improve website performance
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings, although certain features of the Platform may no longer function properly.

We do not sell your personal information. We may share your information with:

• Event organizers
• Event sponsors (only where you have provided consent)
• Payment service providers
• Email communication providers
• Cloud hosting providers
• Technology service providers
• Government authorities where legally required

All third-party service providers are required to safeguard your information.

When you register for an event, your registration details are shared with the event organizer so they can verify attendance, manage registrations, issue badges, contact attendees regarding the event and provide event-related services. Each organizer is responsible for handling your information in accordance with applicable privacy laws.

Many events hosted through our Platform may be photographed or recorded. By attending an event, you acknowledge that photographs, videos, livestreams or audio recordings may capture your image or voice. These materials may be used for event reporting, marketing, social media, newsletters, future event promotion and corporate communications. If you do not wish to appear in recordings, please notify the event organizer before the event.

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, disclosure and destruction. These measures include secure HTTPS encryption, password protection, access controls, secure cloud infrastructure and regular security monitoring. Although we take reasonable steps to protect your information, no internet transmission is completely secure.

We retain personal information only for as long as necessary to provide our services, meet contractual obligations, comply with legal requirements, resolve disputes and maintain business records. After the applicable retention period, personal information is securely deleted or anonymized.

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent
• Restrict certain processing
• Object to marketing communications
• Request a copy of your personal data
• Lodge a complaint with the relevant data protection authority

Requests may be submitted to privacy@cara.co.ke.

Our Platform is not intended for children under the age of 18 unless participation is authorized by a parent, guardian, school or other legally responsible organization. We do not knowingly collect personal information from children without appropriate authorization.

Your information may be processed or stored in countries outside Kenya where our technology providers operate. Where international transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws.

Our Platform may integrate with third-party services including payment gateways, email platforms, SMS providers, analytics providers, video conferencing services and social media platforms. These services operate under their own privacy policies.

If you choose to receive updates from Karibu by Cara, we may send information regarding upcoming events, promotions, newsletters, industry updates and service announcements. You may unsubscribe at any time using the link provided in our emails.

We may update this Privacy Policy periodically. Any changes will be published on this page together with the revised effective date. Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

Karibu by Cara · Nairobi, Kenya
Website: www.cara.co.ke
Platform: karibu.cara.co.ke
Email: privacy@cara.co.ke
Telephone: +254 719 822 888

Karibu by Cara is committed to processing personal data fairly, lawfully, transparently and securely in accordance with the Kenya Data Protection Act, 2019, and other applicable data protection laws. We respect the rights of individuals and continually review our privacy practices to ensure compliance with evolving legal requirements.